Position Summary

OneSpaWorld is a worldwide provider and innovator in the fields of wellness, beauty, rejuvenation, and transformation at sea on cruise ships and on land at resorts. The company is dedicated to maintaining the highest quality standards and service delivery and is continually evolving to include all aspects of health and beauty while focusing on new advances within the wellness industry.

The Team Coordinator serves a key role in supporting the administration of our recruiting, onboarding, training, and operational efforts for our Medispa and Acupuncture programs. The role will optimize all administration allowing the Medispa Doctor’s and Acupuncturist Practitioners to join their cruise ship efficiently and effectively. The position requires a strong work ethic, a team-first approach to tasks, and self-starter mindset for development and growth.

Essential Duties and Responsibilities

Recruiting – Review applications and conduct interviews effectively screening potential hires identifying position suitability. Schedule applicant interviews with Senior Manager of Operations and Medical Director.

Communication – Maintain regular communication with applicants and recruits to upkeep readiness and preparedness. Work in unison with the London Wellness Academy team on status in the process of all new hires.

Physician Training – Lead the setup and organization of all training course requirements, such as documentation, training folders, consultation paperwork, physician’s lunches, training room supplies, cleanliness, and sanitation. Work with other team members to ensure smooth and cohesive training.

Outside Vendor Trainings – Coordinate and organize specialized trainings with outside vendors, including but not limited to Thermage, CoolSculpting, and TruSculpt.

Product Support – Manage equipment troubleshooting process through completion, including scheduling technicians’ ships visitor passes. Monitor and action open equipment resolution cases.

Perform other duties as required – This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by management.

Key Relationships

• Directors of Operations
• Medispa Doctors
• Acupuncture Practitioners
• London Wellness Academy
• Department leaders
• External partners
• Internal stakeholders

Qualifications

• Strong written and verbal English communication skills
• Spanish speaking is advantageous
• At least 2 years of professional working experience

Knowledge and Skills

• Strong planning skills
• Excellent attention to detail
• Demonstrated independent problem-solving skills under pressure
• Goal-oriented with a focus on driving results
• A desire to work in a fast-paced, high caliber, and dynamic environment
• Ability to work well individually and as a team player
• MS Excel, Word, and PowerPoint to intermediate or advanced level

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