What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for an Administrative Services Manager. The Administrative Services Manager will undertake tasks that ensure our staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The administrative manager supports the smooth running of NAMI offices and contributes to driving sustainable progress of our mission.

This fulltime position is based in Arlington, VA.

Salary: $60,000 - $65,000

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in managing office activities to support productivity and compliance with company policies
• Customer Service for NAMI Store inquires via store@nami.org and liaison with the stores CSR for inventory requests and file updates
• Respond to (via phone or email) and resolve assigned support requests for various departments
• Manage databases with tax exemption related information create accounts and ensure updates to state certificates in our Avalara system
• Complete NAMI Store tax reports in the absences of the Director
• Manage copyright materials on behalf of the organization; process applications, maintain files, and certificates
• Monitor facilities maintenance, ensuring the maintenance of equipment regularly (ice machine cleaning, coffee/water machine maintenance, HVAC maintenance, lighting changes, etc.)
• Manage the parking list, the building access system and process gym access requests
• Order office supplies for the office and for departmental projects
• Provide technical and administrative support for meetings in conference rooms
• Manage and support departmental and organization-wide projects as needed
• Provide mentorship and support to administrative staff in the Director's absence
• Provide coverage for the Coordinator and Sr. Coordinator positions as needed
• Be the 2nd point of contact for building security; 24/7 availability as needed
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• 2 - 4 years relevant work experience.
• High school diploma required; BS/BA in business or relevant field is preferred
• Proven experience as an office administrator or manager
• Outstanding communication and interpersonal abilities; Bilingual English/Spanish a plus
• Excellent organizational skills
• Ability to quickly learn and use new technology
• Familiarity with office management procedures and basic facilities principals
• Excellent knowledge of MS Office, Adobe, customer service systems and phone systems
• Experience in project management, vendor management and online stores a plus
• Must pass background check

Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually:

• Generous and comprehensive Health, Dental, and Vision Plans
• Paid Time Off: Vacation, Personal, and Sick Leave
• Paid Parental Leave
• 403(b) retirement plan
• Flexible Spending Accounts for health care, dependent care and commuter expenses
• Life Insurance and Disability coverage paid by NAMI
• Flexible Work and Telework programs
• Professional Development Reimbursement program
• A variety of wellness offerings to support team members
• Employee Referral Program
• The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.