• Assist sales force by performing routine clerical and administrative functions
• Create and maintain paper and electronic filing system for records
• Ability to Multi-Task and Prioritize in fast paced situations
• Receive and respond to customer inquiries and complaints by telephone, email and fax
• Project manage installation projects from start to finish: receive PO#, request CAD drawings for engineering, submit drawings and specifications to AHJ, order equipment, complete close out documents and properly file passed inspection report, archive job folder
• Assist and resolve issues with jobs such as add-ons and change orders in a timely manner
• Create, compile, and mail submittal documents for AHJ compliance, following up as necessary for approval
• Enter service orders as they arise with great detail and communicate with the appropriate service department accordingly
• Attend bi-weekly fire alarm production meetings and update spreadsheet accordingly
• Maintain billing sheet for installation jobs
• Maintain High Level of accuracy in special projects and customer requests
• Act as a liaison between sales and service
• Become an expert in current system ProfitZoom as well as the future system Service Trade
• Produce and execute monitoring contracts/agreements bid by sales representative
• Complete close-out documents for installation projects

Experience
Preferred

• 1 year(s): Administrative
• 2 year(s): Customer Service

Education
Preferred

• High School or better

Behaviors
Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Preferred

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Elgin, IL 60124: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Office environment: 1 year (Preferred)

Work Location: One location

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