If you are compelled by a sense of purpose and patriotism, where making a difference everyday in the lives of our Military men and women matters, where hard work and leadership skills drive your daily activities in a small, agile legacy aerospace and defense company, and where your voice and creativity is integral to shaping the future of a growing and accelerating organization, then Capewell wants you!

Founded in 1881, Capewell is a leading designer, manufacturer, and distributor of safety, tactical, parachute, and aerial delivery products for the defense, public safety, and law enforcement communities. Operating out of Meadow of Dan, Virginia and South Windsor, Connecticut, the company offers four core product segments of mission-critical components and systems: Life Support & Safety Products, Aerial Delivery Systems & Parachute Related, Timers & Sensors, and Technical Services. Capewell also offers a robust portfolio of capabilities and manufacturing techniques, including Technical Sewing and RF Welding, Machining, Precision Assembly, and Technical Services/Engineering/Distribution. Capewell is currently seeking qualified candidates for an Administrative and Customer Service Coordinator position. This position is in our Meadows of Dan, VA location. Job description is given below:

JOB TITLE: Administrative and Customer Service Coordinator

DEPARTMENT: Customer Service

REPORTS TO: Sales & Customer Service Manager

POSITION SUMMARY: Responsible for specific administrative duties for Administration & Sales/Marketing as well as support for the Sales & Customer Service Departments.

PRIMARY RESPONSIBILITIES:

- Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly; Manages orders, from order entry to database maintenance and filing.

- Communicate with customers on order status, confirming order details and sending Customer Quotes.

- Work with production department and Purchasing to obtain suitable delivery dates; Update and maintain delivery dates based on any changes and communicate to customer.

- Establish and maintain product knowledge and clearly explain features and benefits.

- Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.

- Perform daily administrative tasks within the department

- Invoicing for all product lines, to include creating and distributing invoices for shipments and complete any customer required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)

OTHER DUTIES:

- Miscellaneous projects related to process improvement

- Back-up for issuing and maintaining all Sales related documents associated with returned goods (RMA).

- Back-up on Customer Portal administration.

- Mail distribution

- Other tasks as assigned by Management.

EDUCATION, EXPERIENCE and SKILLS:

- Bachelor’s Degree in Business or related field and 2 years of previous experience in customer service. Relevant experience may be substituted for educational requirement.

- Experience in the manufacturing industry required

- Experience in the aerospace industry preferred

- Process Improvement experience preferred (Lean, Six Sigma, ACE RTX/UTX)

- Microsoft® Office Suite experience required

- Excellent interpersonal and telephone skills required.

- Self-starter with excellent communication skills

- Ability to handle a variety of tasks simultaneously

- Strong organizational skills and attention to detail

- Ability to work independently

- Professional appearance and attitude

- Ability to deal effectively with professionals, clients and employees at all levels of the organization.

SUPERVISORY RESPONSIBILITIES: None

WORKING RELATIONSHIPS: All levels of Organization

Applicants for this position must be a U.S. Person, as defined by U.S. export control laws.

This position requires an employment agreement.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or protected veteran status.

Applicants for this position must be a U.S. Person, as defined by U.S. export control laws.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Meadows of Dan, VA 24120: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Ability to multi-task and prioritize
• Able to work in a cubicle environment with interruption

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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