• Be responsible for claims intake and reporting process from the beginning to the end of standard operating procedure.
• Answer Risk Management’s Claims Support phone line and respond to general and some specific inquiries concerning Claims matters, including pre-screening potential new claimants arising from stores.
• Follow up with stores to ensure we successfully manage WC or potential WC claims.
• Analyze and manage complex or technically difficult WC medical and indemnity claims by investigating and gathering information to determine the exposure on the claim; successfully manage claims through well-developed action plans to an appropriate and timely resolution up to and including medical care.
• Assesses WC medical and indemnity claims liability and resolves claims.
• Assist WC Risk Management Manager with managing active claims by following up on phone calls, filing forms electronically and by postal mail, managing bills, and document management such as filing, identifying and recommending closing stale cases, and any other areas where an adjuster requires assistance in managing their claims.
• Pro-actively assist with managing Vallarta Supermarkets health and safety programs and resources.
• Pro-actively assist with the training, development and performance improvement of HR/Safety Coordinators as needed or recommended. 05/08/23
• Manage a health and safety management audit process and perform regular assessments and audits of facilities and programs for compliance. OSHA 300 compliance.
• Maintain, update and upgrade safety management performance measurement metrics, and generate timely reports to all levels of management.
• Train new managers and other personnel in their respective safety and safety management roles and responsibilities.
• Respond to all requests for safety management support, resources, material, and guidance.

• Bilingual (Spanish) – read, write and speak fluently required.
• Empathetic Listening skills with an innate curiosity
• Multi-task and prioritize workload
• Must be highly organized and detail-oriented
• Able to work with minimal supervision and accomplish expectations
• Handle sensitive and confidential information appropriately
• Function in a fast-paced environment
• Able to travel as required by business necessity
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office
• Exceptional analytical and problem-solving skills
• Previous work experience related to customer service, workers compensation or human resources functions.
• Proficiency in MS Office (word, PowerPoint and Excel) is required.
• Ability to prioritize and execute multiple tasks and projects at once.

• Will be required to spend long hours sitting and using office equipment and computers.
• May also have to do some light lifting of supplies and materials from time to time.
• Expressing or exchanging ideas by means of the spoken word to impart oral information to team members and to convey detailed spoken instructions to other team members accurately, clearly, or quickly.
• Manage a number of requests and situations at one time or simultaneously (multitask)
• Heavy phone interaction with all internal and external customers

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.