Activities Coordinator/Front Desk agent

Our vision is to be the PREMIER Hospitality RV Company by employing the VERY BEST PEOPLE, trained and empowered to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

This is a hybrid role that will work with activities as well as front desk

· Manage the daily operation and scheduling of recreational facilities.

· Organize, lead, and promote interest in recreational activities and special events.

· Assess group interests and adapt activities to meet participant needs.

· Greet new arrivals to the Resort, encourage socialization with fellow guests and promote participation in activities.

· Encourage guests to develop their own activities and interest groups.

· Recruit entertainers establish relationships with preferred vendors and utilize park resources and talents to enhance Resort experience.

· Maintain database of all resources and inventory lists.

· Update website produce newsletters and calendars and create fliers to highlight specific events.

· Maintain a monthly activity schedule and corresponding written budget.

· Evaluate recreation areas, facilities, and services to determine if they are producing desired results.

· Oversee the upkeep of recreation facilities and schedule maintenance as necessary.

· Set up all decorations and equipment for events, oversee break-down and clean-up.

· Attend activities, act as host/hostess and analyze overall effectiveness.

· Field incoming web chats and phone calls

· Guide incoming callers through the reservation process

· Up-sell the property with sales scripts and in-depth resort knowledge

· Meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis

· Work with existing guests to obtain new customers through referral programs

· Maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations

· Greet and establish rapport with guests. Field resort comments, suggestions, and complaints.

· Check guests in and out for their reservations

· Assist guests with concierge type services: Directions, restaurant recommendations, and preferred service providers

· Collect and post security deposits, rent, or funds for other services

· Make collection calls for site rental payments as directed

· Prepare and distribute resort communications such as rule reminders, violation notices, etc.

· Assist with planning and coordination of guest events and activities within the resort

· Support marketing efforts by maintaining mailing lists, responding to inquiries and providing feedback on current promotions

· Ability to “Think on your feet” and respond appropriately in a busy environment.

· Other duties as assigned

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: Multiple Locations

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