The Self Pay Accounts Receivable Specialist will perform daily activities to contact patients to collect patient balances, offer payment plans or financing if needed

Essential Duties and Responsibilities:

• Collaborate with manager to identify and target delinquent patient accounts.
• Review past due patient balances.
• Execute collection strategy in accordance with policy and procedure.
• Contact patients by phone, patient portal, or alternate means to solicit payment, payment plan or financing.
• Make recommendations on accounts to be locked from service.
• Maintain worklog of accounts worked.
• Enter credit card payments or payment plans in Athena.
• Performs the third-party collections process for all medical groups on a monthly basis to ensure all qualifying accounts follow corporate policy before sending to collection agency.
• Ensures all money collected by collection agency is posted properly in patients account, and patient notes/status is updated.
• Reviews Unapplied Balances, ensuring money is applied across all medical groups and/or refunded.
• Follows all internal controls designed to protect the Company’s asset from theft or fraud.
• Creates, maintains and updates reports, as directed.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Participates in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent WITH a minimum of two (2) years’ related experience; OR an equivalent combination of education and/or experience.
• To perform this job successfully, an individual should have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Two (2) years’ experience working with an Electronic Medical Record (EMR).
• Previous collection experience

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.