Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a, passionate about improving and saving the lives of patients through high quality, innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the world’s healthcare markets. Specializing in Infusion Therapy, Vascular Access, Vital Care, and Specialty Products & Services.

Job Description:

Qualifications

• Strong communication skills Proven ability to solve problems Strong analytical skill sable to work independently able to multi-task.
• Employs customer credit hold within established guidelines small balance write offs within adjustment authority Negotiates payment installments to resolve delinquencies.
• Directly impacts the integrity of the company’s assets of accounts receivable (mitigate bad debt write off) Job performance impacts the collection cycle (directly impacting the Cash Conversion).

Responsibilities:

• Manage a portfolio of customer Accounts Receivable Accounts; with primary emphasis on their timely collection.
• Manage a portfolio of customer Accounts Receivable Accounts; with primary emphasis on their timely collection.
• Contact past due customers via phone, email or letter to collect past due balances. Analyze assigned portfolio to identify delinquent/past due or at-risk collection accounts.
• Monitors credit holds and account status and credit availability. Reconciles customer accounts.
• Research and resolve disputed invoice balances/customer deductions. Negotiate prompt payment for delinquent customers and/or arrange payment installments. Conducts Cash application and credit memo research.
• Provides invoices, credit memos, statements, packing lists and proof of delivery upon request.
• Research and resolve tax disputes and obtain valid exemption certificates from customers, including providing corrected invoices.
• Provide trade reference requests on demand. Monitors daily credit, holds reports and release shipments.
• Processes final demand letters for balances to be forwarded to third party collections. Process credit balance refund requests. Works the aged balance review and adjustment projects.
• This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including but not limited to FDA, Quality Systems Regulations, ISO 13485, ISO 14001, government occupational health and environmental regulations and statutes).
• This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site).
• Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement.

Technical Knowledge and Skills:

• Less than a University Degree (associate degree) or technical equivalent preferred.
• High school diploma or equivalent required Bachelors or associate degree in business administration or a related field of study is preferred.
• Business to Business collections experience strongly preferred Minimum of 4 years related experience required Knowledge of Microsoft applications (particularly Excel) preferred Oracle ERP system is a plus.
• Education requirements can be obtained through an educational institution or gained through equivalent work experience.
• Key Internal and External Relationships: External Trade Customers, Sales Team, Customer Service, Contracts, Administration, Finance, Accounts Receivable, Rebates and Tracings

“TekWissen® Group is an equal opportunity employer supporting workforce diversity.”

Job Types: Full-time, Contract

Salary: $20.00 - $23.00 per hour

Work Location: In person

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