NELC is of the fastest growing home infusion therapy services company in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 63 hospital systems in Maine, New Hampshire and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality and service. Like our owner hospitals, NELC provides patient focused care.
NELC is rapidly expanding and is seeking talented staff to keep pace with our growth. For more information, visit our website at www.nelifecare.org.
New England Life Care currently has a full time AR Trainer position available. The schedule for this position is Monday - Friday with flexible hours and has the possibility to work from home!

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Job Summary: *The person in this position is responsible for the training of any new employees as well as Auditing the teams to ensure compliance and understanding of process.

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Primary Job Responsibilities:*
Ensures current knowledge of all payer contract changes via review of all Payer Updates. Keeps supervisor informed of any identified potential / actual billing or collection concerns as new or amended Commercial contracts are implemented.
Assist the Manager with onboard new hires and train them in our policies and procedures
Assist the manager in Creating a training schedule
Assist the Manager with the Auditing of New Employee’s work as well as random audits on all employees within the department.
Assist the Manager with the Training of New Employee’s as well as any additional training needed for current
employees.
Assist the Manager in developing and maintaining all training manuals
Provides feedback to management as needed in areas that will maximize cash collection and minimize delays and unnecessary losses of revenue.
Other Job-Related Duties/Skills:
Follows NELC policies and procedures in the normal conduction of company business.
Assures that professional practice complies with state and federal regulations including, but not limited to the HIPAA Privacy and Security regulations and NELC’s Corporate Compliance Program.
Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
Participates in company Performance Improvement Program via appropriate completion of Occurrence Reports and Customer Complaints and the offering of recommendations for improvements based on trends noted.
Effectively communicates both verbally & in writing inside and outside the organization; selects appropriate means of communication; questions to seek clarification and understanding; maintains confidentiality; listens actively to others; conveys appropriate information to others.
Takes the initiative to meet internal and external customer needs in a timely and courteous manner; maintains a high level of customer satisfaction; follows up on customer complaints/concerns.
Establishes and maintains good working relationships; shows respect and concern for the feelings of others; interfaces effectively with all levels of the organization; focuses on situations rather than personalities in relating to others; works cooperatively within a group; accepts constructive feedback.
Displays good judgment; takes the initiative rather than waiting to be told; make practical suggestions; learns from past experiences and uses those insights to handle new situations effectively; defines problems logically and develops appropriate solutions; uses creative approaches.
Completes appropriate amount of work in a timely manner without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; set priorities and discriminates between important and unimportant matters; anticipates needs/problems; maintains attention to detail.
Demonstrates fiscal responsibility through the efficient use of company resources and timely completion of company expense reports as required.
Participates in orientation and training of new personnel as needed.
Participates in ongoing professional development via regular attendance at department meetings, in-services, and other educational programs pertinent to his/her job.
Performs other duties / projects as assigned by direct supervisor.
Adheres to NELC’s professional appearance standards

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Education and Professional Requirements:*
Associates Degree in Business Administration or equivalent experience required, Bachelor’s Degree in Business Administration preferred. Industry Certificates for job related topics are a plus.
A minimum of 2 years experience in healthcare provider’s business office setting, involved in the registration of patients, verification of third-party Insurance benefits required.
A minimum of 2 years experience with a third-party health insurance plan or plan administrator involved in coordinating health insurance claims preferred.
A working knowledge of government health insurance plan benefits and the rules & regulations for obtaining reimbursement preferred.
Experience with healthcare patient accounting/billing/collections computer applications including electronic claims processing preferred.
Working knowledge of Home Infusion Therapy billing & collection preferred.

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Regulatory Requirements:*
Experience with healthcare patient accounting/billing/collections computer applications including electronic claims processing preferred.
Working knowledge of Home Infusion Therapy billing & collection preferred.
Knowledge of HIPAA Privacy and Security requirements preferred
Working knowledge of federal / state fraud and abuse laws required.

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Skills:*
Excellent communications (verbal and written) and interpersonal skills required in order to interpret and explain policies and procedures and third party insurance benefits to patients and their families.
Strong negotiation skills required in order to secure favorable pricing agreements with insurance payers.
Demonstrated strong mathematic skills required in order to calculate estimated charges, expected payments and copay balances.
Demonstrated ability to maintain confidentiality of patient information required.
Excellent organizational skills with attention to detail required.
Ability to work independently as well as part of a team.
Demonstrated ability to identify research and solve problems required.
Ability to research and resolve problems independently; detail orientated.

EOE

Job Type: Full-time

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