A remote role for someone based in the USA. The hours needed for this role are from 8:30 am PST to 5 : 00 pm PST

Accounting Clerk Software Support Specialist helps our customers by responding to inquiries. The inquiry is evaluated and resolved by our specialist as it relates to updates and application usage. They provide care for any aspect of the Constellation Suite of products and 3rd party partners. They should be troubleshooting and providing knowledge transfer with proper communication to clients. Software Specialists can also work closely with the Customer's IT department to aid in relating to work that may be outside the scope of their expertise. Software Specialist provides support relating to common incidents, and they serve as a single point of contact for any system-related issue. Overall, it is all about helping the customer (internal or external), which is the primary mandate of the Accounting Clerk Applications Specialist.

Job Description

The Accounting Clerk Application Support Specialist delivers service for a primary incident reported, which is recorded in the service desk solution or CRM. Usually, responsibilities include initial tests, task allocation, research, and resolution of primary incidents and requests concerning the use of application software along with platform constituents.

The Software Specialist is accountable for gathering information through a client conversation, logging on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by engaging in routine other service resources from other colleagues, or other departments.

Accounting Clerk Application Support Specialist can resolve the cases reported by customers. The Software Specialist typically offers the first point of contact with the client. During the incident resolving process, specialists work with other experts, vendors, and specialists to solve the incidents for the customers.

Software Specialists also generate provisions or users in the self-service resources and look up the status of requests.

Software Specialists must perform multiple functions effectively and simultaneously. The duties of Specialists may vary, but core responsibilities include the following:

Manage Support Requests

A significant responsibility of an Accounting Clerk Software Support Specialist is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. The Accounting Clerk Software Support Specialist must also maintain support tracking systems.

Resolve Technical Issues

Accounting Clerk Software Support Specialist must resolve some technical issues. They resolve these issues remotely. For certain common problems, such as installation and configuration problems, they will escalate to Technical Services Engineers.

Accelerate Complex Cases

Accounting Clerk Software Support Specialist often must accelerate customer support requests to Senior Software Specialists if they are unable to resolve an issue on their own. Senior Software Specialists will review the issue and advise the Software Specialist to escalate details about the issue to Product Managers. Product Managers require the replication steps, software version, product and area affected.

Manage Service Documentation

Accounting Clerk Software Support Specialist must maintain comprehensive records of the issues relating to both software and hardware. The documentation and or video are to be attached to the ticket in the CRM application.

Data Correction

Accounting Clerk Software Support Specialist will develop SQL queries to validate the data. This helps determine what any data correction is required. When a data correction is required, they will review this with the Care Manager. If the data correction is not complex the Senior Software Specialists will authorize the Software Specialist to perform the data correction on the client’s database. If the data correction is complex the Care Manager will be assigned to the case incident.

Educational Requirements & Future Outlook

Accounting Clerk Software Support Specialist should have College courses in Computer Science, Accounting, or a related discipline. They can also have worked in the construction industry or IT related field.

Certifications

When it comes to the Accounting Clerk Software Support Specialist role, there are many numbers of certificates and certification programs that focus exclusively on the service desk functionality, and the different job roles it helps. The higher number of credentials that grace themselves as confirming technical support services are also accessible, where many such credentials’ emphases on sets of 3rd party vendor platforms and CHS products and functions.

Certifications, such as HDI Service Desk Analyst, SQL Admin can help take your career to greater heights.

Skills

Accounting Clerk Software Support Specialist neutralizes direct customer issues by supporting technical knowledge to fix software and advise on technical problems. The organization usually hires applicants with at least a college degree, along with the skills below:

• Expertise – as they regularly play a direct role in fixing a client’s problems, Software Specialist need excellent technical and system expertise
• Problem-resolving abilities – Software Specialist are problem-solvers, so they should be able to devise original solutions to user problems
• Communication – the client messaging is key in this role since Software Specialist required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software or technical problems. Fluent English written and spoken language skills required.
• Self-Managed and Motivated. - Ability to work with minimal direction in a collaborative team environment
• Time administration – Software Specialist requires excellent time management aids and should be able to set priorities when covering multiple issues
• Team partnership – Software Specialist routinely works with other personnel to resolve user issues, so they need to collaborate with team members and coworkers
• Professionalism – the respect and care of customers is the primary mandate of all Software Specialists. They must be courteous, friendly, and professional always to both external and internal stakeholders.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Accounting software: 1 year (Preferred)
• Accounting: 1 year (Preferred)
• homebuilding or construction: 1 year (Preferred)

Work Location: Remote

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