Account Specialist (Jewelry)

Location: Onsite - 150 Herff Jones Way, Warwick, RI 02888

Shift: 8am-5pm + Mandatory OT + Saturdays

YOUR OPPORTUNITY:

The Herff Jones Customer Service team is looking for an Account Specialist (Jewelry) to join our team in Warwick, RI.

Here's How You’ll Make an Impact:

Reporting to the Customer Service Supervisor, you will manage the relationships with our Herff Jones sales partners and serve as an extension of their office. As the primary contact responsible for the account’s order success, Account Specialist ensures that any order inquiries or changes are addressed within defined service levels. Anticipating the needs and possible barriers to an order, the Account specialist should proactively connect with sales partners and customers directly. Primary communication methods in each of these areas will include phone support and email response.

Coordinate product design and setup specification between the Sales Partner, and the Production Team for Artwork, Tooling and Pricing

• Be proactive in contacting sales partners and keeping them informed of account status
• Communicate throughout the entire order cycle including readiness to order, status of order and confirmation of order details including follow-up on shipping and delivery information
• Coordinating closely with the manufacturing leaders to determine how best to optimize scheduling
• Manage to the team goal of processing orders from receipt to production in 14 calendar days
• Accomplish the team goal FPY of 80% of work released to production
• Work on root cause analysis with the team when KPI’s are not met
• Support the company’s goal of 99% of time delivery by providing order entry support when needed
• Maintain positive and professional communication and working relationship with Sales Partners and all internal team members. This includes being responsive and doing a quick turnaround on questions or concerns from the customers, sales partners, and internal stakeholders
• Assist Customer Service Supervisor on special projects and assignments
• Work with others to help balance workloads within the work group or from customer service supervisor as needed

What You’ll Bring to the Table:

• Bachelor’s or Associates degree preferred
• Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization resulting in the ability to meet product delivery deadlines
• Previous success in an Account Management or Customer Service working with multiple accounts with strong problem solving and organization
• Proven ability to communicate at a high level both through email and interpersonal communication with influence and balanced with care and kindness
• Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
• A positive attitude with a focus on the learning the complete product cycle to better service the customer (schools and administrators) and sales partners

Physical Requirements:

• Daily activity includes but is not limited to reading, listening, lifting, carrying, sitting, grasping, reaching, keying
• Use of a step ladder to retrieve customer files as needed
• Being able to sit for long periods of time
• Ability to look at a computer for extended periods of time

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About Herff Jones

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones.

REASON'S YOU'LL LOVE WORKING FOR HERFF JONES

• Earn Money: You can expect a competitive wage, reliable paycheck, and overtime during our peak season (Jaunary-June)
• Career development: Many of our employees become leaders at Herff Jones.
• Benefits: We have you covered on perks! Comprehensive health benefits, 401k, and paid vacation and holidays to our full-time employees!
• Safe Environments: You’ll be able to work in temperature controlled, secure, and safe environments.
• Winning Culture: Join a company where mission matters and you can impact millions
  of young people's lives every day

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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