Position Summary:

The Account Resolution Specialist will report to the Accounts Receivable Manager and will be responsible for multiple functions within the department such as cash application, billing, credits & adjustments, and unapplied cash. The Account Resolution Specialist will partner with the collectors to ensure receipts are applied timely, credits and adjustments are made, unapplied cash is followed up on, and customer inquires are resolved and followed up on timely.

Essential Duties & Responsibilities:

• Identifies and posts all payments and reconciles all receipts within required time frames. Responsible for the timely and accurate posting of payments and adjustments from commercial and residential customers
• Process and reconcile customer receipts, credit card transitions, and other AR transactions on a daily basis.
• Apply bank deposits, ACH wires, and credit card batches
• Verifies payment match outstanding balances, research & resolves discrepancies and makes adjustments as needed
• Research unapplied cash including contacting customers for resolution
• Responsible for ensuring credit card disputes are followed up on timely
• Responsible for entering approved credits and adjustments for customer invoices/accounts
• Point of contact for customer refunds from research through issuance and resolution
• Responsible for addressing customers inquires received through Jira ticketing including return phone calls to customers letting them know about how their inquiry was resolved
• Generate weekly billing invoices/statements as needed based on customer requirements
• Other billing responsibilities include providing customers with invoices/statements as needed, uploading invoices into customer portals and working with the branch or PCS on invoice discrepancies
• Assist in ensuring our customer records are accurate and up-to-date and making changes where necessary
• Other duties as assigned by management

Knowledge, Skills & Abilities:

• Ability to manage and prioritize multiple tasks in a high-volume environment
• Strong communication skills (verbal and written) and IT fluency
• Excellent organizational skills
• Ability to flourish with minimal guidance, be proactive, have problem solving skill and handle uncertainty
• Proficient in Word, Excel, and Outlook
• Comfortable using a computer for various tasks
• Commitment to excellent customer service and support
• Detail oriented and fosters a culture of continuous improvement.

Minimum Education / Experience / Qualifications:

• Must have High School Diploma or Equivalent.
• 2+ years of experience in Accounts Receivable or related field, required.
• Must be able to operate in a drug-free workplace.