Service Account Manager

We know you have seen our trucks all over town – now see what else we have to offer! The Jamar Company, powered by APi Group, is a highly skilled, multi-trade specialty contractor and service provider with a mission to be the best. We are the premier specialty construction and service provider in our area and believe in strong leadership development, live our values, and take pride in our work. Does this sound like a place you want to be? We want to add to our team – are you willing to learn, interested in a terrific opportunity, and looking to grow your career? Read on! And check us out at www.jamarcompany.com.

ALL ABOUT YOU:

You are an innovative, self-directed individual who thrives on multi-tasking while maintaining high attention to detail to fill our Service Account Manager role. You enjoy collaborating with a dynamic team and take a positive and proactive approach with both internal and external customers to build and maintain solid relationships. This is an exciting position for someone who thrives in a safety focused, fast paced environment, and brings with them initiative, excellent problem-solving and organization skills, and the desire to make an impact and grow in this role with Jamar.

Service Account Manager

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Safely manage all operations in accordance with company policy and procedures.
• Collect business intelligence, identify and target the most attractive business opportunities; establish relationships with new clients and foster relationships with existing clients.
• Review and understand each current Service/PM contract.
• Build opportunities from existing accounts and increase pull through opportunities.
• Gather information about Service and Preventive opportunities/leads, qualify the opportunity and identify key personnel for initial interaction.
• Prepare proposals for customer review and acceptance; solicit quantitative and qualitative feedback from service team to meet customer needs.
• Execute and follow-up on all outstanding proposals.
• Manage project activities throughout lifecycle, including oversight of quality control, safety and productivity.
• Allocate adequate resources, scheduling, required documentation, budget, and other factors necessary for Service/PM/Project completion and success.
• Be part of our business resource sales organization; continually participate in the improvement of our sales reach and processes.
• Perform other duties as assigned.

Experience/Education Requirements:

• Minimum three years experience working in customer service or sales role with proven relationship-building skills and commitment to customer service.
• Experience with development and maintenance of Customer Relations Management system, opportunity tracking and reporting; preferred.
• Mechanical, HVAC, Plumbing or building automations system knowledge; preferred.
• Well-developed communications skills: oral, written and presentation.
• Proficiency with computer applications including MSOffice; Word, Excel, PowerPoint.
• Valid state drivers license with ability to schedule local and regional travel to job sites and client locations.

Knowledge, Skills and Abilities

• Proven time management skills with the ability to self-initiate
• Strong organization and planning skills to provide market foresight
• Positive attitude, with a demonstrated enthusiasm and determination to develop business and successfully execute projects
• Ability to quickly assimilate technical concepts and information

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily a stationary position for a considerable portion of the day (sitting and/or standing). The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to collaborate with internal and external stakeholders via face to face, conference calls, and online meetings.
• Travel to project sites, or other APi Group company locations as needed.
• The employee will occasionally lift and/or move up to 20 pounds.
• Must be able to wear Personal Protective Equipment (PPE) in plant environment.
• PPE required when in the plant, yard or construction areas include:
• Hard Hat
• Safety Glasses / Goggles
• Steel-toed Boots
• High Visibility Vest
• Hearing Protection (designated areas)
• Gloves
• Personal Fall Arrest Harness

PERKS:

We offer compensation in line with experience and excellent benefits including:

• Four different medical plans to choose from, offered by BCBS
• Vision, Dental
• 401K with company match, Employee Stock Purchase Plan, Profit Sharing
• Short and Long-Term Disability (Company paid)
• Paid Time Off/Holidays
• Robust training and development opportunities
• Certified GREAT PLACE TO WORK 2022-2023

The Jamar Company strives to create a culture and environment that is inviting, encouraging and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply!

Pay Range – Commensurate with experience, between 70,000 – 100,000 annual salary.

Hours: 7:00 a.m. to 4:00 p.m. or later, Monday through Friday.