North Star Transport Group is a family owned, rapidly growing Freight Brokerage company. With our partners at R.C. Moore in Scarborough Maine, we provide a national third party logistics network in order to support our various food and beverage providers. We are passionate about delivering exceptional and timely service to all customers and carriers in hope that they, in return, deliver through us. Our company is in search of a team player to help us drive service excellence and add their own unique value to our business!

North Star is seeking a self-driven and motivated professional to manage our Customer Service support function located in the business campus at Pineland Farms in New Gloucester Maine. As an integral member of our team, you will be responsible for gathering, tracking, and reporting on the operational activity of the business. At North Star, a small business, we support some of the largest supply chain companies in the nation - so every employee brings one-of-a-kind value. We appreciate our employees and the relationships we build every day - we hope you can help us with one more by applying today!

For more details about where our office is located, and the bonus amenities for being a part of the Pineland Farms campus, check out the Pineland Farms Website. Talk about a great place to work! College graduates are welcome!

Job Responsibilities:

• Screen and process new carrier applications.
• Collect and file necessary paperwork for billing.
• Manage all inbound communications to the company.
• Record and maintain customer information within our customer service database.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Cultivate and maintain strong relationships with partner carriers and their driver through multiple channels of effective communication.
• Problem solve and troubleshoot all customer inquiries that the team receives.
• Use a Transportation Management System, web portals, and emails in order to provide real time updates and analysis on operational activities such as shipping and receiving.
• Utilize the use of reporting tools to deliver root cause analysis and measure key performance indicators.
• Monitor and report out on abnormal route conditions and provide timely feedback to all internal and external channels.
• Other projects may be assigned by the supervisor.

Qualifications, Certifications, & Skills:

• Education: High school diploma or equivalent (Required)
• Customer Service Work Experience of 1 year (Required)
• U.S. Driver’s License (Required)
• Effective communicator
• Time Management
• Detail Oriented
• Fast Learner / Ability to adapt
• Supply Chain experience / understanding

Company Benefits:

• 15 Days PTO
• IRA matching
• Dental insurance
• Health insurance
• Vision insurance

Pay:

• Full time
• $45,000/yr
• Bonus Pay
• Holiday

Schedule:

• Day shift
• Monday through Friday

Work Remotely: Only if Necessary

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
There is no in-person contact with customers.

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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