9-1-1 Emergency Communications Dispatcher, Trainee Job at City of Portland, OR
About the position:
Our paid training program includes:
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Classroom learning with hands-on computer training
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Simulation exercises, study and practice time
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Assigned experienced coaches to guide you while taking live calls and dispatching responders
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Daily performance feedback to track your progress
To be successful in the program, you must demonstrate critical thinking skills during quickly changing situations; an ability to use required computer, radio and phone systems; and the skill to communicate with the public and responders in emergency situations.
Training Pay Scale
Emergency Communications Dispatch Trainees who successfully complete training will promote to Senior Dispatchers.
Schedule/Work Environment: Experienced employees are required to work independently with minimal supervision and may assist in training new employees. Typical schedules for experienced employees are four 10-hour work days. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Employees are not required to report to work on their days off.
***Learn more & ask questions at our optional informational sessions! Times/Dates listed below. ***
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Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here.
Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.
The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here.
COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.
Work Location:
This position cannot be filled in a remote status. Employees report to a city work location.
Applicants must provide details in their supplemental question responses that demonstrate how their education, training and/or experience, meets each of the following minimum qualifications:
The minimum qualifications required for this position are below:
- Possess a high school diploma or its equivalent.
- Candidates must be at least 18 years old at time of hire.
- Type 40 Net Words Per Minutes (wpm).
- Meet all the requirements indicated in the supplemental questions.
- Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by the date of hire.
- The ability to pass an in-depth background investigation through the Criminal Justice Information Services System.
Step 1: Application: When you submit your application, please provide thorough and complete answers to the essay questions listed on the application itself. We use these supplemental questions, instead of a resume or cover letter, to get to know you. The answers you provide will be included in the interview process.
Step 2: Typing Test: Those who pass the minimum qualifications mentioned above will be emailed a link and instructions to complete a typing test. We use an online program, Typing Test Pro, which sends us the results automatically. To pass, you must have a typing speed of at least 40 words per minute with 90% accuracy. You will get four (4) chances to pass.
Step 3: CritiCall Test: Those who pass the typing test will be emailed a testing link and instructions to complete the CritiCall test. This is an online test where we look for underlying skills and abilities important for the work. The test involves components such as multitasking, memorization, and reading comprehension.
Step 5: Pass/Fail Oral Interviews: Everyone who passes the CritiCall test will have a chance to meet with an interview panel which includes an emergency communications dispatcher and a supervisor. We conduct two (2) rounds of interviews . During the first interview, questions will be provided 15 minutes prior to the interview itself. The second interview is an opportunity for our training manager and training supervisor to learn more about you. This is also your opportunity to ask questions about what the job is like.
Step 6: All candidates who pass first and second interviews are given a conditional offer. The final offer of employment is based on passing a background/reference check, a psychological assessment, a drug screening and vision/hearing tests.
Recruitment Activity Schedule **Timeline is approximate and subject to change without notice**
- Recruitment Opens: November 14, 2022
- Recruitment Closes: December 4, 2022
- Typing Test: Week of December 7, 2022
- CritiCall Test: December 19 - January 1, 2023
- Eligible List Established/Notices Sent: Week of January 2, 2023
- 1st Interview: January 10-13, 2023
- 2nd Interview: January 18-20, 2023 Backgrounds begins: Week of January 20, 2023
- Backgrounds completed by: Week of March 27, 2023 Psychological Assessments: April 17-19, 2023
- Start Date: May 15, 2023
Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADA Accommodations: If you identify as a person with a disability and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.
Did you know? The City of Portland offers How to Apply Classes that are free and review tips and tricks when applying to the City. Follow the link for the most recent list of scheduled dates: www.bit.ly/howtoapplyclass
Contact Information:
Loan Tran Polanco
Senior Recruiter
503-823-6821
Loan.Tran@portlandoregon.gov
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Please note: Informational sessions are not required but are a great opportunity to learn more about the position and ask questions.
Tuesday November 15, 2023 6:00 PM-7:00 PM - Join Zoom Meeting https://us06web.zoom.us/j/81926238766
Monday November 21, 2023 from 5PM-6PM In Person at the North Portland Library 512 N Killingsworth St, Portland, OR 97217
Thursday December 1, 2023 6:00-7:00 PM - Join Zoom Meeting https://us06web.zoom.us/j/81926238766
An Equal Opportunity/Affirmative Action Employer
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